OPENLANE

Franchise Account Executive – Northeast

OPENLANE

full-time

Posted on:

Location Type: Remote

Location: Remote • Maryland, New Jersey, Pennsylvania, Virginia, West Virginia • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $55,000 - $60,000 per year

Job Level

Mid-LevelSenior

About the role

  • Align internal and external stakeholders, ensuring commitment to objectives and successful outcomes.
  • Serve as a central point of contact between internal and external resources, fostering shared understanding and collaboration to provide product expertise and technical support to customers.
  • Monitor and measure performance, and sales for assigned territories–intervening and resolving issues that impact performance and customer satisfaction whenever possible.
  • Listen and understand stakeholders' business objectives, forecasts, and performance metrics, and align technology and processes to meet their needs and to grow our collective businesses.
  • Work closely with operational resources to ensure timely resolution of issues, while maintaining strong communication with stakeholders.
  • Provide education and support to external stakeholders, including customers and business partners, on program features and enhancements.
  • You will play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support.

Requirements

  • 3-5 years of related sales and/or account management experience.
  • Strong understanding of online technologies and proficiency in Google Suite offerings.
  • Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end.
  • Excellent oral and written communication skills, with a focus on customer service.
  • Strong organizational, time management, and prioritization skills–Capable of handling multiple demands at any given time.
  • Ability and willingness to travel to or within assigned region, roughly 15% of the time every other month.
  • Experience with Salesforce
  • Bachelor's Degree
  • Experience with DOMO or other data analysis tools
  • Residence within the assigned territory is highly preferred
Benefits
  • Competitive pay
  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
  • Immediately vested 401K (US) or RRSP (Canada) with company match
  • Paid Vacation, Personal, and Sick Time
  • Paid maternity and paternity leave (US)
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
  • Robust Employee Assistance Program
  • Employer paid Leap into Service Day to volunteer
  • Tuition Reimbursement for eligible programs
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
  • Company culture of internal promotions, diverse career paths, and meaningful advancement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales experienceaccount managementdata analysisproblem-solvingperformance measurementcustomer satisfactiononline technologiesGoogle SuiteSalesforceDOMO
Soft skills
communication skillscustomer serviceorganizational skillstime managementprioritizationcollaborationcoachingstakeholder alignmentproactive ownershipfostering understanding