Program Manager

• Deliver product service as a key value differentiator by driving Design for Serviceability (DFS) during new product development
• Impact overall customer satisfaction and service gross margins
• Articulate requirements and define product support plans
• Identify Voice of Business, gathering requirements from various service teams to drive design improvements for serviceability, both hardware and software
• Work with and drive cross functional PLC members from Engineering (HW & SW), Manufacturing, Technical Product Support (TPS) during product design and development
• Define and deliver Field Replaceable Units, tooling (HW & SW) diagnostics, and product technical certification, inclusive of training TPS and Field Service engineers
• Review Engineering documentation and draft service operating procedures and checklists
• Work on Continuous Improvement Projects to address product reliability issues, optimize Install & Warranty costs and overall product Cost of Service
• Own Out of Box Quality process, Change Control Board process
• Travel to support field activities like New Product install/support and lend support to TPS and Ramp teams as required (travel up to 25% of the time)
• Work on any other tasks, duties or projects as assigned by management.

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