Ontic

Enterprise Success Manager

Ontic

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $100,000 - $120,000 per year

Job Level

Mid-LevelSenior

About the role

  • Drive Ontic Platform adoption, focusing on helping your clients achieve their business objectives. This role requires a person who is excited to be hands-on in the Platform
  • Own client communication to ensure a streamlined client experience
  • Identify growth potential for clients as it relates to additional Ontic Platform functionality or Service opportunities. Coordinate with Sales colleagues to execute on those opportunities
  • Forecast client renewals, ensuring retention
  • Orchestrate internal Ontic cross-functional teams to ensure the voice of the client is being represented as it relates to product and strategic decisions
  • Work collaboratively to address client challenges with a sense of urgency
  • Seek out opportunities to help the growing Client Success team scale efficiently with tools like Salesforce, Pendo, Domo, JIRA

Requirements

  • 4+ years of experience in Customer Success, Client Success, Client Services, with a SaaS company at an enterprise level
  • Extremely organized and able to multitask. Ability to simultaneously manage multiple clients with competing priorities
  • Ability to work independently and as part of a team in a fast-paced environment
  • Excellent oral and written communication skills, including experience working in cross-functional teams and presenting to business executives
  • Familiarity with tools like Salesforce, Pendo, Domo, JIRA
  • Corporate Security or Executive Protection acumen is a plus
  • Willingness to travel up to 30%, based on business needs
Benefits
  • Competitive Salary
  • Medical, Vision & Dental Benefits
  • 401k
  • Stock Options
  • HSA Contribution
  • Learning Stipend
  • Flexible PTO Policy
  • Quarterly company ME (mental escape) days
  • Generous Parental Leave policy
  • Home Office Stipend
  • Mobile Phone Reimbursement
  • Home Internet Reimbursement for Remote Employees
  • Anniversary & Milestone Celebrations

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
organizedmultitaskingindependent workteam collaborationcommunicationpresentation skillsclient managementurgencyclient experiencegrowth identification