Operations

• Establishing and managing operational and contractual relationships with distributors.
• Developing channel capabilities and metrics/analytics to achieve sales targets.
• Account Management responsibilities for designated distributors.
• Managing the commercial supply chain to ensure customer satisfaction with transactional activities.
• Protecting the brand from damage and losses caused by incidents.
• Build relationships with distributors representing approx. $2B in annual net sales.
• Develop and maintain account management responsibilities with designated distributors.
• Manage contractual and affiliate term sheet development and support negotiation.
• Develop and manage channel analytics capability.
• Oversee measurement of distributor performance incentives.
• Monitor distributor operational and commercial metrics and drive resolution to poor performance.
• Manage process to efficiently handle product data inquiries from distributors and kit packers.
• Implement annual price increase and Inventory stabilization program.
• Support product launches with coordination with marketing.
• Coordinate communications with distributors regarding product launches and discontinuations.
• Support product recall process.
• Help develop new business models and manage operational impacts and oversight.

Director, Channel Operations

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