Director

• Design and implement a GS service management framework aligned to ITIL best practices
• Define the service management strategy, governance and roadmap to improve operational efficiency
• Establish clear ownership accountability and performance standards for all service domains
• Partner with functional and technology leaders to integrate service management into transformation
• Lead a global team of service managers, ensuring regional alignment with central policies
• Champion continual service improvement initiatives by analyzing performance data, customer feedback
• Oversee portfolio management processes to evaluate, prioritize and optimize service offerings
• Drive the implementation and continuous improvement of core ITIL processes

Director of GS Service Management

Director, Data, Apps & Analytics

Director of Direct Express Business Controls

Director, Category Leadership

Director, Strategic Customer Programs

Executive Director, US Patient Support Field Strategy – Effectiveness