Senior Analyst, Business Product Owner
OneTrust
full-time
Posted on:
Location Type: Hybrid
Location: Somerset • Kentucky, New Jersey • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
ERP
About the role
- Manage daily EDI operations, including onboarding new customers, transactions, and change requests.
- Monitor incoming and outgoing EDI transactions for errors using designated error handling frameworks.
- Escalate or resolve flagged errors to ensure order accuracy.
- Support SOX controls related to EDI Interfaces
- Administer JJCC platform: manage new registrations and resolve issues.
- Collaborate with customers and internal teams to resolve access or transaction issues.
- Manage escalations for JJCC support with Information Technology (IT).
- Promote JJCC adoption through training and support.
- Lead troubleshooting and testing of JJCC and related systems when resolving tickets or implementing enhancements.
- Oversee the flow of order-to-invoice information from JJCC to SAP S/4HANA (ERP system).
- Escalate or resolve flagged errors to ensure order accuracy
- Support SOX controls related to JJCC Interfaces
- Serve as the SAP S/4HANA order-to-cash superuser.
- Act as the primary contact for troubleshooting issues with SAP users.
- Submit IT tickets and serve as the liaison between Canadian operations and IT teams.
- Ensure system integrity, optimization, and compliance with SOX.
- Gather, analyze, and prioritize requirements from business units.
- Collect and triage new business requirements for system enhancements.
- Collaborate with Global Template Owners to deploy new functionalities, including testing and validation.
- Support User Acceptance Testing (including regression testing), feedback collection, and ensure successful deployment
- Provide post-launch support, troubleshooting, and issue resolution.
- Monitor system performance and identify improvement opportunities.
- Develop and deliver end-user training to maximize adoption.
- Lead troubleshooting for Canadian Customer Service users and testing for TIME and related systems.
- Identify automation and digital platform opportunities to increase value.
- Define and communicate digital solutions and roadmap, ensuring alignment with the organization’s strategic vision
- Recommend digital solutions to improve processes and address operational challenges.
- Support SOX controls related to billing, ensuring orders, credits, and debits are correctly issued.
- Ensure downstream invoicing posts correctly to General Ledger (GL) accounts.
- Assist with month-end reporting and validation to ensure smooth closing.
Requirements
- A minimum Bachelors degree and or University degree ; required
- A minimum 5 year in extensive knowledge of End-to-End supply chain practices.
- Required SAP S/4HANA and/or EDI experience
- Experience leading/supporting technology implementations
- Proficiency in project management tools and software
- Requires proficiency in English (oral and written); proficiency in French is highly desired
- This position may require up to 10% domestic and international travel & be on site 3 days a week at home office location for Canada locations and up to 30% travel for US locations
Benefits
- Remote work options may be considered on a case-by-case basis and if approved by the Company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
EDI operationsSAP S/4HANAsupply chain practicestroubleshootingUser Acceptance Testingproject managementerror handling frameworkssystem optimizationdigital solutionsdata analysis
Soft skills
collaborationcommunicationproblem-solvingleadershiptrainingprioritizationcustomer serviceadaptabilityanalytical thinkingattention to detail
Certifications
Bachelor's degreeUniversity degree