Manager

• Manage retained (non-IFM) site services across sites
• Serve as FM primary point of contact to service provider(s)
• Partner with FM COE and SSG to prepare detailed specifications for tendering
• Monitor service provider activity to ensure responsibilities are aligned with SLAs and KPIs
• Develop and deliver applicable training material for J&J programs
• Monitor contract budget vs. actuals
• Provide leadership/support for contractor governance and performance management

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