Client Support Agent
OneTouch Direct
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Respond to incoming customer inquiries via phone, email, and chat.
- Demonstrate a thorough understanding of our products and services to effectively address client needs.
- Provide solutions to problems while ensuring a positive customer experience.
- Maintain accurate documentation of all client interactions.
- Work collaboratively with team members to continuously improve service delivery.
Requirements
- Minimum of 1-2 years of experience in customer service or support.
- Exceptional verbal and written communication skills.
- Familiarity with CRM software and customer support tools.
- Ability to work efficiently in a remote setting with minimal supervision.
- Strong analytical and problem-solving abilities.
- Must be available to work flexible hours, including potential evenings and weekends.
- Must have a reliable desktop or laptop computer running Windows 11.
- High-speed wired internet connection is required.
- USB headset with noise-canceling capability (wireless headsets are not acceptable).
- Webcam (built-in or external) is necessary for video interactions.
Benefits
- Full time. 40 hours per week schedule with overtime opportunities!
- Great pay. Hourly base salary + benefits!
- Training. Paid training & development
- Benefits. Health Care Plan (Medical, Dental & Vision)
- Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproblem-solvingdocumentation
Soft skills
communicationanalyticalcollaborationflexibility