Implementation Specialist

• Serve as project lead on Implementation of Olympus software into hospitals.
• Main point of customer contacts post-sales.
• Create project timelines using department wide templates, customizing as needed per customer/project.
• Organize customer and internal documentation.
• Assist customers in project discovery phase, gathering technical requirements and limitations, including networking review, architecture review, etc.
• Organize proper resources for all contributing parties on all sides (Olympus, customer, 3rd party).
• Conducts weekly project status meeting, ensuring detailed meeting notes are captured and shared out to all contributing parties.
• Works with Hospital IT and independency Olympus resources to schedule and complete installations, including prework and on site installations.
• Ensures customers are trained properly and fully leading up to project GO LIVE. Transition projects over to support team seamlessly.
• Supports customer success team to ensure customer expectations are met.
• Assists with updating project templates and SOPs as software product evolves.
• Shares project statuses with internal stakeholders, ensuring company is always driving forward. Evaluates ongoing customer needs.
• Oversight and standardization, and implementation of best practices.

Technical Implementation Engineer

Principal Implementation Specialist – Reporting

Implementation Specialist

Implementation Specialist – Agency Management Systems, Data Integrations

Implementation Specialist – CPS

Implementation Specialist – SRS