Onboarding Specialist

• Coordinate multiple website building projects for clients.
• Conduct intake calls to understand branding, marketing goals, and unique value propositions.
• Maintain detailed project documentation in internal systems (notes, status reports, feedback, and approvals).
• Assign tasks across departments (SEO, Copywriting, Graphic Design, Development).
• Review websites independently and with clients before launching.
• Ensure smooth transitions by scheduling go-lives and introducing clients to Account Managers.
• Drive innovation and service development with cross-functional teams.
• Maintain regular client communication via phone and email to ensure timely delivery and manage expectations.
• Provide best-in-class customer service and gather feedback to improve client experience and satisfaction.

Client Onboarding Specialist

Onboarding Coordinator

Onboarding Specialist II

Onboarding Coordinator

Onboarding Manager

Senior Onboarding Manager