User Researcher – FTC
Olive Jar Digital
contract
Posted on:
Location Type: Hybrid
Location: 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Conduct research to understand how proposed changes to the 2-school rule are understood by providers, and how they can be communicated clearly while maintaining confidence in the route’s robustness.
- Explore how providers in SEND settings interpret AO guidance and identify where clarity or improvements are needed.
- Use qualitative and quantitative methods to gather insights from teachers, training providers, schools and stakeholders across the education sector.
- Work closely with policy colleagues, content designers, service designers and analysts to translate research findings into actionable recommendations.
- Support co-design sessions, discovery activities and iterative testing to shape updated criteria and guidance documents.
- Ensure research is inclusive, ethical and reflective of diverse user groups—including those in mainstream and SEND environments.
Requirements
- Strong experience as a User Researcher, ideally in government or the wider public sector
- Proven ability to plan and conduct research at pace, across multiple user groups with complex policy or operational contexts
- Experience running usability testing, co-design workshops, interviews, surveys and other research methods
- Ability to analyse findings, synthesise insights and present evidence in a clear, actionable way
- Experience working with multidisciplinary digital teams within an agile environment
- Understanding of accessibility, inclusion and research ethics.
Benefits
- Opportunity to work on meaningful, user-centred projects in the public sector
- Supportive and collaborative team culture
- Flexible, hybrid working arrangements
- Professional development opportunities and access to industry best practice
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
user researchusability testingco-design workshopsinterviewssurveysdata analysissynthesis of insightsagile methodologyresearch ethicsaccessibility
Soft skills
communicationcollaborationcritical thinkingproblem-solvingadaptabilityorganizational skillsstakeholder engagementinclusive researchpresentation skillsplanning