Old Mutual Limited

Salesforce Developer

Old Mutual Limited

full-time

Posted on:

Location Type: Office

Location: Johannesburg • 🇿🇦 South Africa

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Job Level

Mid-LevelSenior

Tech Stack

CloudVisualforce

About the role

  • Responsible for designing, developing, and implementing Salesforce solutions to support the Bank’s customer relationship management strategy
  • Enhance customer engagement, service delivery, and operational efficiency through Salesforce Financial Services Cloud and Service Cloud
  • Develop and maintain Salesforce solutions using Visualforce/Lightning Web Components (LWC), Flows, Apex, OmniStudio
  • Configure and customize Salesforce Financial Services Cloud and Service Cloud features to support business needs
  • Implement automation solutions for case management, client onboarding, and customer servicing workflows
  • Develop and manage Salesforce integrations with external systems (e.g., core banking, contact center, and marketing platforms)
  • Maintain user roles, permissions, profiles, and access controls in line with governance and security standards
  • Monitor system performance, troubleshoot issues, and ensure platform stability and scalability
  • Work closely with business analysts, architects, and service teams to translate requirements into technical solutions
  • Adhere to development best practices, coding standards, and DevOps deployment processes

Requirements

  • Bachelor’s Degree in Computer Science, Information Systems, or related field
  • 3–5 years hands-on experience as a Salesforce Developer
  • Strong experience with Salesforce Financial Services Cloud and Service Cloud
  • Experience developing in Visualforce/Lightning Web Components (LWC), Salesforce Flows, OmniStudio and Apex
  • Knowledge of Amazon Connect CTI integrations
  • Proven track record integrating Salesforce with third-party systems via APIs or middleware
  • Familiarity with CRM data models and customer servicing processes within the financial services industry
  • Experience with Salesforce DevOps tools (e.g., Github actions) advantageous
  • Salesforce certifications such as Platform Developer I / II, Service Cloud Consultant, or Financial Services Cloud Specialist preferred
Benefits
  • The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa
  • Part of premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers
  • Regular feedback and coaching
  • Collaborative working environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Salesforce solutionsVisualforceLightning Web ComponentsSalesforce FlowsApexOmniStudioSalesforce integrationsAPIsDevOpsautomation solutions
Soft skills
customer engagementservice deliveryoperational efficiencytroubleshootingcollaborationrequirements translationgovernancesecurity standardsmonitoringcoding standards
Certifications
Bachelor’s Degree in Computer ScienceBachelor’s Degree in Information SystemsPlatform Developer IPlatform Developer IIService Cloud ConsultantFinancial Services Cloud Specialist