Account Manager

• Work closely with Senior Institutional Relationship Managers to support clients, leveraging your operational and technical expertise to proactively anticipate, determine and recommend solutions to meet clients' needs and/or resolving issues surrounding the platform and products we offer.
• Handle a high volume of client enquiries and attend calls as and when required.
• Provide exceptional support to clients by ensuring timely responses and delivering accurate, valid, and comprehensive information.
• Resolve time sensitive client service issues, including complex queries such as API, product, liquidity or account-related matters. All in an efficient and timely manner.
• Build strong relationships with our existing institutional clients and drive revenue through thorough understanding of our platform and the products and services we offer.
• Notify clients about major upcoming changes to products and features.
• Work collaboratively across departments to troubleshoot client issues, take action on client feedback and resolve client pain-points.
• Take responsibility for organising, taking meeting notes and following up with stakeholders.
• Provide rotational weekend and holiday coverage as and when needed.

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