Part-Time Account Call Center Representative
OhioHealth
full-time
Posted on:
Location Type: Remote
Location: Remote • Ohio • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Receive inbound and makes outbound calls to patients/guarantors on account balances
- Advise of remaining account balance(s) and answer any questions
- Identify concerns/objections and determine best course of action
- Negotiate for payment in full or maximum payment arrangements according to policy
- Screen patient/guarantors for insurance, billing or financial aid opportunities
- Update patient demographic data and establish rapport
- Accurately document account, make adjustments or referrals as appropriate
Requirements
- High School or GED (Required)
- Familiarity with computer systems
- Data entry skills
- Excellent interpersonal, communication and negotiations skills
- Ability to quickly build rapport with patients
- Proven organizational skills
- Familiarity with Fair Debt Collections Practices
- Minimum two years customer service or collections experience
- Six months experience in a call center environment
Benefits
- equal opportunity employer
- supportive professional environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryaccount managementnegotiationbillinginsurance screening
Soft skills
interpersonal skillscommunication skillsnegotiation skillsorganizational skillsrapport building
Certifications
High School diplomaGED