Client Success Manager
Offshore Launch
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $1,800 per month
Job Level
Mid-LevelSenior
About the role
- Maintain a straightforward status (green/yellow/red) for each client to monitor progress.
- Provide weekly updates to clients, coaches, and the CEO reflecting accomplished tasks, next steps, and any blocks.
- Coordinate with coaches to ensure timely management of travel, meetings, and client assignments.
- Monitor key metrics on client and coach performance weekly.
- Ensure clarity of expectations before and after each coaching session.
- Follow up amicably yet assertively to ensure commitments are delivered.
- Identify and implement monthly improvements to enhance client experience.
- Ensure consistent communication so clients are always informed of developments.
Requirements
- 3–5+ years of experience in client success, project management, or operations, ideally in professional services or coaching.
- Proven record of managing multiple client accounts successfully.
- Strong written communication skills, maintaining clarity, professionalism, and approachability.
- Exceptional organizational skills with a keen attention to detail in managing timelines and deliverables.
- Proficient with ClickUp, CRMs, or similar project management tools for tracking progress.
- Ability to interpret data and provide actionable insights based on dashboards.
- Self-starter with a strong ownership mentality; proactive in ensuring outcomes.
- Ability to remain calm and organized under pressure; adaptable to changes.
Benefits
- Up to $1800, depending on experience
- 13th month pay
- Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores.
- Comprehensive HMO policy, including dependents.
- Annual continuing education budget to support professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client successproject managementoperationsdata interpretationperformance monitoringtask managementmetrics analysis
Soft skills
written communicationorganizational skillsattention to detailproactiveadaptabilitycalm under pressureownership mentalityprofessionalismapproachability