Manager

• Oversee the daily operations of the IAM team, including assisting with team workload management, timely escalation handling, and day-to-day people management.
• Help ensure the IAM support team maintains a strong end-user centric approach to supporting IAM tools while coordinating with the IAM Director and engineering team on enhancements and process improvements.
• Evaluate and supplement regulatory compliance readiness, assisting with evaluation of control execution, control testing, finding remediation, process efficiency, and evidence gathering for internal and external auditors.
• Manage team workloads and prioritize IAM product enhancements to align with business objectives.
• Complete all duties typical of people-managers, including individual personnel support, performance reviews, and team-based communication, and limited on-call support.
• Coordinate and monitor day-to-day end user support through various channels (Huddles, Slack, email, support tickets), ensuring timely resolution of access requests and technical issues.
• Lead backlog management and sprint planning processes, translating strategic priorities into actionable work items and ensuring the team has clarity on priorities and dependencies.
• Provide first level management of the execution of Regulatory and Audit requirements including control reviews, periodic control testing, Policy and Procedure reviews, findings management, internal and external audit tasks, and remediation tasks as necessary.
• Provide support to IAM Engineers and Developers by engaging in design discussions, testing, and validation of IAM product enhancements, upgrades, and quality of life improvements.

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