Associate Client Services Director
Nucleus
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $165,000 per year
Job Level
Lead
About the role
- Providing strategic leadership across a portfolio of publication accounts, ensuring all programs align with client objectives, industry standards, and scientific integrity.
- Acting as a trusted senior advisor to clients, fostering long-term partnerships through strategic insight, communication excellence, and commercial understanding.
- Overseeing the planning, execution, and quality of publication deliverables, including manuscripts, abstracts, congress presentations, and related materials.
- Leading and developing a team of Account Directors and Managers, setting priorities, supporting career growth, and ensuring high performance across all client accounts.
- Driving financial and operational performance, including budget oversight, SOW development, forecasting, and resource optimization.
- Identifying opportunities for organic account growth and actively contributing to new business development, proposal strategy, and pitch presentations.
- Collaborating with scientific and editorial leaders to ensure adherence to Good Publication Practice (GPP) and industry compliance standards.
- Championing best practices, process improvements, and innovation within the publications function to enhance quality, efficiency, and client satisfaction.
Requirements
- A Bachelor’s degree in life sciences (advanced degree preferred).
- 8+ years of experience in medical communications, with extensive expertise in publications planning, execution, and strategic oversight.
- Demonstrated success in leading client teams and managing senior-level direct reports.
- Strong commercial and financial management skills, including experience with budgeting, forecasting, and SOW development.
- Excellent relationship management and influencing skills, with the ability to engage clients at the most senior levels.
- A deep understanding of GPP guidelines and the evolving publications landscape.
- Strategic mindset with the ability to balance scientific excellence, client service, and operational performance.
Benefits
- Health coverage
- Retirement
- PTO
- Flexible working hours
- Career and personal development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
publications planningbudgetingforecastingSOW developmentstrategic oversightquality assuranceprocess improvementsinnovation
Soft skills
strategic leadershiprelationship managementinfluencing skillsteam developmentcommunication excellencecommercial understandingclient engagementoperational performance