Senior Client Manager
NTT
full-time
Posted on:
Location Type: Remote
Location: Remote • Connecticut, Massachusetts, New Jersey, New York, Rhode Island • 🇺🇸 United States
Visit company websiteSalary
💰 $115,000 - $150,000 per year
Job Level
Senior
Tech Stack
SFDC
About the role
- Manages and grows relationships to drive land, expansion and renewals across all solutions within assigned accounts in segment 3.
- Pursues leads identified by aligned Lead Generation/Business development representatives.
- Minimizes churn and maximizes retention in assigned accounts.
- Drives client satisfaction throughout the entire lifecycle of the clients’ buying process.
- Generates demand by assisting clients to identify current needs and then effectively articulate how the company can add value through its services and solutions.
- Influences and works closely with vendors/partners to achieve required results.
- Uses company sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast.
- Develops open and effective channels of communication with each client within the assigned account.
- Encourages revenue growth by inspiring clients to additional services.
- Becomes the reliable point of contact for clients required to establish a strong business relationship.
- Takes ownership of a range of accounts within the assigned segments.
Requirements
- Advanced experience in a global partner management role.
- Advanced experience in a sales environment and/or customer service role.
- Advanced experience in the IT or professional services industry with a focus on business development and/or sales.
- Advanced experience driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.
- Advanced sales orientation with experience working with clients and business teams to create sales-orientated solutions and services.
- Advanced experience gained in a similar client manager role.
- Advanced experience working with Salesforce.com contact platform.
- Relevant vendor certifications would be advantageous.
- A bachelor’s degree or equivalent in business or a sales-related field.
Benefits
- medical
- dental
- vision
- life insurance
- supplemental life insurance
- spouse and child life insurance
- STD
- LTD
- Flex Spending Accounts
- 401(k) retirement plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
partner managementsalescustomer servicebusiness developmentsales-oriented solutionsclient management
Soft skills
relationship managementclient satisfactioncommunicationinfluenceownership
Certifications
vendor certifications