IT Support

• Lead the design of large, complex technology solutions by collaborating with cross-functional technical teams to create client solutions that enable business outcomes and integrate technology across multiple domains, delivery units, and geographies
• Work closely with the sales team to actively participate in the presales process with clients — including meetings, proposals, solution design, and executive presentations
• Translate clients’ business strategies and desired outcomes into comprehensive IT strategies and roadmaps, positioning the company’s full portfolio of technology capabilities to drive end-to-end solution design
• Lead complex solution architecture engagements with clients and coordinate with internal technology teams to align solutions to business requirements and outcomes
• Integrate applications, data, and technology across multiple towers such as Networking, Cloud, Data Center, Cybersecurity, Digital Workplace, and Business Applications
• Contribute to the company’s knowledge base by sharing best practices and solution blueprints with internal teams and clients
• Leverage deep understanding of clients’ businesses and industries to tailor technology solutions that deliver measurable value and improved performance
• Develop business cases and technology roadmaps to optimize operations and enable measurable business value across multiple technology domains
• Interpret, influence, and develop enterprise IT strategies, ensuring alignment with client priorities and strategic direction
• Define architectural principles and apply them to guide governance, standardization, and technology adoption
• Develop current-state (As-Is), future-state (To-Be), and transition architectures to define modernization and transformation roadmaps
• Manage large-scale application and technology portfolios using industry frameworks, lifecycle methodologies, and modeling tools
• Create both strategic and solution architectures that span multiple technology towers and integrate across the enterprise
• Synthesize emerging technology trends with client business imperatives to create innovative, value-driven solutions
• Lead cross-technology solution integration across domains, ensuring cohesive architecture and interoperability across systems and platforms

Senior Enterprise Architect

Returned Goods Credit Specialist

Senior Help Desk Engineer

IT Manager – Tier 2

Senior Systems Support Specialist

IT Support Specialist, L1