DevOps Engineer

• Managing all the technical aspects of the company’s relationship with its clients
• Act as the client’s trusted advisor and responsible to deliver the ultimate client experience by providing the highest quality of technical service
• Understand the client's operations, monitor and track their support needs and service requests, troubleshoot issues and identify opportunities to improve availability
• Take accountability for the overall technical responsibility for a proposed services solution and work closely with the service operations team in service delivery
• Identify new opportunities based on technical understanding of the client’s needs
• Share insights of the client’s environment with the Client Manager, Client Success Manager and/or Service Architect and contribute to upselling
• Improve overall service performance through reduction in incident volume and incident resolution time

DevOps Engineer

Senior Site Reliability Engineer

Site Reliability Engineering Lead