Director

• Lead the development of compliant NPS field engagement strategies and enable effective execution in partnership with TA VPs collaboration with other US functions (e.g. IDS, Customer Engagement, Medical, ERC, and Legal)
• Ensure the NPS field’s strategic alignment with the Patient Service Center, focusing on the intentional design and deployment of field systems, tools, and programs.
• Proactively develop and monitor national and local TA field business plans, execution, and performance specific to NPS programs; identify issues/opportunities and recommend solutions/course correction tactics as needed.
• Develop and supervise a NPS field business excellence process that liaises with the Insights & Decision Science (IDS) team to manage field data assets, consistent business rules, KPIs, reports, incentive rankings, and platforms to continuously improve field force customer engagement
• Develop and optimize NPS field competencies, capabilities, and skills in partnership with NPS training team in line with enterprise and TA specific program developmental needs
• Supervise and streamline field roadmaps processes related to national/regional meetings, trainings, and Enterprise/TA specific field communications
• Develop strong partnerships with enterprise operational teams across Novartis to anticipate internal and external business challenges and recommend process, product or field platform improvements.
• Assess and design technology tools to support NPS's business priorities and achieve industry-leading impact; flexibly adapt data processes and platforms to meet NPS dynamic business needs.
• Maintain NPS customer data quality, following best practices in data management; Integrate NPS CRM data with other Novartis systems for smooth data flow and alignment.

Executive Director, US Patient Support Field Strategy – Effectiveness

Relationship Strategy & Enablement Director

Senior Director, Insights and Analytics – Immunology

Director, Clinical Pharmacology and Pharmacometrics

Director of Clinical Data Acquisition

Director – Digital EP, Neuro