Executive Director, US Patient Support Field Strategy – Effectiveness
Novartis
full-time
Posted on:
Location Type: Hybrid
Location: East Hanover • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $204,400 - $379,600 per year
Job Level
Lead
About the role
- Lead the development of compliant NPS field engagement strategies and enable effective execution in partnership with TA VPs collaboration with other US functions (e.g. IDS, Customer Engagement, Medical, ERC, and Legal)
- Ensure the NPS field’s strategic alignment with the Patient Service Center, focusing on the intentional design and deployment of field systems, tools, and programs.
- Proactively develop and monitor national and local TA field business plans, execution, and performance specific to NPS programs; identify issues/opportunities and recommend solutions/course correction tactics as needed.
- Develop and supervise a NPS field business excellence process that liaises with the Insights & Decision Science (IDS) team to manage field data assets, consistent business rules, KPIs, reports, incentive rankings, and platforms to continuously improve field force customer engagement
- Develop and optimize NPS field competencies, capabilities, and skills in partnership with NPS training team in line with enterprise and TA specific program developmental needs
- Supervise and streamline field roadmaps processes related to national/regional meetings, trainings, and Enterprise/TA specific field communications
- Develop strong partnerships with enterprise operational teams across Novartis to anticipate internal and external business challenges and recommend process, product or field platform improvements.
- Assess and design technology tools to support NPS's business priorities and achieve industry-leading impact; flexibly adapt data processes and platforms to meet NPS dynamic business needs.
- Maintain NPS customer data quality, following best practices in data management; Integrate NPS CRM data with other Novartis systems for smooth data flow and alignment.
Requirements
- Bachelors degree required, MBA a plus
- 10+ years of pharmaceutical operations management and/or field force performance experience required
- 8+ years of customer facing Pharmaceutical, Biotech, Medical Device Sales, Access and Reimbursement, field force training, or leadership experience required
- 5+ years of people management experience with the proven ability to establish clear expectations, motivate, manage performance, and to coach others
- Demonstrated complex cross matrix leadership capabilities
- Minimum 3 years of experience engaging external HCP stakeholders, customers or patients
- Established performance record as operations leader in effectively directing planning process, business analytics, and core functional capabilities
- Demonstrated success in optimizing field force effectiveness by leveraging performance metrics and implementing deployment, alignment, and targeting strategies
- Proficiency in CRM platforms including Veeva and Salesforce
- Knowledge of pharmaceutical customer and field data processes and procedures
Benefits
- full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave)
- sign-on bonus
- restricted stock units
- discretionary awards
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
pharmaceutical operations managementfield force performancebusiness analyticsperformance metricsdata managementcustomer engagement strategiesbusiness excellence processfield competencies developmentcross matrix leadershipstakeholder engagement
Soft skills
people managementmotivationperformance managementcoachingstrategic alignmentproblem solvingcollaborationcommunicationadaptabilityrelationship building
Certifications
Bachelor's degreeMBA