Customer Success Manager

• Lead onboarding processes for new clients, ensuring rapid and effective adoption of the solution.
• Monitor key metrics such as health score, NPS and churn, proposing action plans to retain and grow accounts.
• Work on churn prevention and account expansion, identifying new business opportunities.
• Implement and continuously improve processes using methodologies such as Lean, Six Sigma, PDCA and Kaizen.
• Collaborate closely with internal teams (product, sales, support) to align expectations and maximize delivered value.

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