Customer Success, Continuous Improvement – Mid-level
NOUS LATAM
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteSalary
💰 R$8,000 - R$10,000 per month
Job Level
Mid-LevelSenior
About the role
- Lead onboarding processes for new clients, ensuring efficient and rapid adoption of the solution.
- Monitor indicators such as health score, NPS and churn, proposing action plans for retention and expansion.
- Work on churn prevention and account expansion by identifying new business opportunities.
- Implement and continuously improve processes using methodologies such as Lean, Six Sigma, PDCA and Kaizen.
- Collaborate with internal teams (product, sales, support) to align expectations and create value.
Requirements
- Previous experience in Customer Success (mid-level), preferably in technology or SaaS companies.
- Practical knowledge of onboarding, customer success metrics, churn prevention and expansion.
- Experience with continuous improvement methodologies (Lean, Six Sigma, PDCA, Kaizen).
- Excellent analytical skills, organization and clear communication.
- Proactive, results-oriented profile with a continuous improvement mindset.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
onboardingcustomer success metricschurn preventionaccount expansionLeanSix SigmaPDCAKaizen
Soft skills
analytical skillsorganizationclear communicationproactiveresults-orientedcontinuous improvement mindset