Contact Center Fraud Investigator – I
Northwest Bank
full-time
Posted on:
Location Type: Office
Location: Warren • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $27 per hour
Job Level
Mid-LevelSenior
About the role
- Coordinate various fraud related activities, including investigating and resolving reported external frauds
- Administer the fraud case management system
- Refer fraudulent activity to federal, state and local law enforcement agencies for prosecution
- Attend Security Group Meetings
- Prepare and analyze departmental reports
- Plan investigations and coordinate cases with law enforcement agencies
- Conduct interviews
- Compile documentation
- Develop investigative reports
- Investigate fraud schemes
- Reconstruct sequence of fraudulent events
- Substantiate findings
- Consult on issues of fraud, suspicious activity and security
- Escalate large losses, internal fraud, critical cases
- Develop relationships with vendors
- Develop/distribute fraud alerts
- Recommend improvements to procedures
- Track and monitor large currency deposits and withdrawals
- Assist the Bank Security Officer with special projects as required
- Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
- Navigate Microsoft Office Software and software specific to the department
Requirements
- Bachelor's Degree or equivalent preferred
- 3 - 5 years Bank or fraud related experience preferred
- Ability to establish effective working relationships among team members
- Ability to present and express ideas and information clearly and concisely
- Ability to actively listen to others
- Knowledge of the CBS system
- Knowledge of Word, Excel, Lotus, Access, and Power Point
- Knowledge of the Check Kiting reporting
- Knowledge of the fraud detection system
- Knowledge of bank regulations impacting fraud investigation
- Knowledge of UCC check collection
- Knowledge of check cashing laws
- Certified Fraud Examiner - candidates with 3+ years experience must obtain within 1 year or candidates with less than 3 years experience must obtain within 2 years.
Benefits
- Additional bonus earning opportunities
- Competitive compensation
- Professional development opportunities
- Creating an inclusive environment for all employees.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fraud investigationcase managementreport analysisdocumentation compilationinvestigative reportingfraud scheme investigationevent reconstructionprocedure improvementcurrency trackingfraud detection
Soft skills
relationship buildingcommunicationactive listeningteam collaborationproblem-solving
Certifications
Certified Fraud Examiner