Bilingual, Spanish Community Development Advisor
NorthStar Memorial Group
full-time
Posted on:
Location Type: Office
Location: Lantana • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Actively builds relationships in the community to educate and guide families in their preplanning decisions
- Excels in his/her ability to set an appointment, give a preplanning guide presentation, and product presentation
- Provides professional park tours of each location within their area
- Completes paperwork timely, neatly and accurately, including all specific requirements for contract processing
- Actively tracks all sales activity and ratios to measure areas of strength and areas that need improvement
- Uses CRM to track all contacts and ensure professional follow-up
- Contacts new and existing customers to discuss how specific products or services can meet their needs
- Prospects daily using multiple methods including cold calling, door knocking, mailers, seminars, and outside events
- Provides world class customer service, a positive attitude, and a willingness to do Whatever it takes
- Keeps current in areas as they relate to our profession (veterans benefits, social security benefits, end of life decisions, etc.)
- Builds relationships with churchs, civic groups, veteran organizations, hospice, senior living, & other community groups.
- Once relationships are established, pre-planning seminars are scheduled and conducted in accordance with NorthStar Memorial Groups established program.
- Works multiple prospecting avenues such as, web leads, Seminars, park patrolling, file reviews, direct mail, and all other prospecting methods in accordance with NorthStars sales playbook.
- Schedules 10-12 Pre-Need appointments each week that are tracked in the CRM.
- Answers telephone inquiries about cemetery products and services pre-need planning.
- Attends training programs scheduled with sales leaders and regional leadership.
Requirements
- High School Diploma or equivalent
- Valid drivers license and satisfactory driving record.
- Must have reliable transportation.
- Knowledge of current federal, state and local regulations related to the cemetery and funeral industry.
- Bilingual in Spanish (Required)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRMcontract processingsales trackingpreplanning guide presentationproduct presentationcustomer serviceprospectingcold callingdirect mailseminar scheduling
Soft skills
relationship buildingcommunicationorganizationpositive attitudewillingness to learnprofessionalismfollow-upteam collaborationpresentation skillscustomer engagement
Certifications
High School Diplomavalid driver's license