Customer Support

• Participate in the engagement, assessment, and treatment planning process
• Work with a dedicated team of staff to provide interventions to address needs and goals of the persons served
• Provide direct services to people in community and group living environment settings in the areas of housing, risk mitigation, transportation, skill-building, money management, medication administration and other areas based on the person centered treatment plan
• Engage people and partner with them to improve their health and wellness, achieve symptom stabilization and self-management
• Develop and/or restore skills impacted by mental illness and live a self-directed life
• Gather information about community agencies to assist in the provision of services
• Organize and lead individual and group social and recreational activities
• Carry out the assigned interventions and action steps of the treatment plan
• Collaborate with Housing Coordinators to help each person in finding a safe and affordable place to live
• Participate in medication administration per MAP and DMH policies and protocol
• Help each person to access reliable transportation
• Assist with supervision of Community Support Specialists

Senior Community Support Specialist

Residential Support Specialist