Affiliate Manager

• Works under general supervision and follows standard procedures to accomplish assigned tasks
• Responsible for all aspects related to management of hub services relationships
• Provide direct support and serve as primary point of contact for patients of designated third-party payers
• Follow customized patient support service models and programs to meet and exceed client expectations
• Follow established protocol and non-standard service models to provide the highest quality services
• Serve as subject matter experts on payer partner programs
• Responsible for assisting in the implementation of process improvement
• Responsible to receive and triage patient calls from general call center
• Maintain and keep reasonable production as determined by supervisor
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned.

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