NoaNet

NOC Analyst I – Tier I

NoaNet

full-time

Posted on:

Location Type: Office

Location: Spokane Valley • Washington • 🇺🇸 United States

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Salary

💰 $21 - $25 per hour

Job Level

Junior

Tech Stack

DNSTCP/IP

About the role

  • Provide on-shift surveillance, call management, first response troubleshooting and resolution of the company’s Core & Edge Network.
  • Answer all incoming service-related calls.
  • Troubleshoot customer service issues—keep customers updated on trouble resolution progress.
  • Escalate severe or chronic customer issues; create performance improvement plans in collaboration with the Product owner, including Engineering & Field resources.
  • Evaluate data to determine trends, chronic devices, regions, timeframes.
  • Respond to circuit and facility outages within NOANET’s network.
  • Isolate outages and work with appropriate technical groups to restore service.
  • Perform daily operational checks on all network elements and associate equipment to maximize reliability.

Requirements

  • Minimum of one year of increasing responsibility and experience in a telecommunications central office environment is required.
  • High School diploma or equivalent required.
  • Associates’ degree in Telecommunications, Computer Science or related field required; OR a combination of relevant education and/or work experience sufficient to perform the duties may be substituted for the degree on a year-for-year basis.
  • Demonstrated knowledge in LAN/WAN technologies, internet and server platforms.
  • Ability to diagnose basic routing problems.
  • Basic understanding of network concepts such as Packet Loss/Jitter, Ping, Throughput, Availability.
  • Demonstrated knowledge of IP protocols and address spacing, IP routing and switch components.
  • Basic understanding of one or more of the following protocols: RADIUS, DNS, firewall, packet captures, VM, IPSec, TCP/IP, VLAN, WLAN, VPN and Wi-Fi.
  • Basic Knowledge of MPLS Networking, Ethernet Switch and IP Routing.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
LAN technologiesWAN technologiesIP protocolsroutingswitch componentsMPLS NetworkingEthernet Switchpacket capturesVPNWi-Fi
Soft skills
troubleshootingcustomer servicecommunicationcollaborationproblem-solvingdata evaluationperformance improvement