Product Manager

• Manage key digital channels that enable organizational digital processes and service transactions, utilizing agile methodology to help drive customer engagement within our digital platforms.
• Responsible for projects and processes that optimize the performance of customer self-services, such as chatbots, live chat, and alerting systems.
• Leads the focus on innovative chat/live chat user experiences across the NiSource footprint.
• Manages updates, improvements and functionality of all NiSource customer-facing Alerts programs, including a broad range of customer-facing messaging.
• Conducts user research and defines application scope and product vision for assigned digital channels (Chat & Alerts).
• Facilitates market research to track technology/digital trends and create business cases, championing for technological advances across the NiSource footprint.

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