Customer Service Representative II
Nikkiso Clean Energy & Industrial Gases
full-time
Posted on:
Location Type: Office
Location: Santa Ana • California • 🇺🇸 United States
Visit company websiteSalary
💰 $23 - $30 per hour
Job Level
JuniorMid-Level
About the role
- Provide courteous and prompt assistance to customers via phone, email, and in-person interactions
- Manage orders for new equipment, ensuring accuracy and timely processing
- Offer basic technical support to customers regarding the operation, installation, and maintenance of new equipment
- Maintain accurate records of customer interactions, orders, and service requests
- Proactively follow up with customers to ensure their satisfaction with newly acquired equipment
Requirements
- Bachelor’s degree preferred (BS in Mechanical Engineering a plus)
- Previous experience in customer service, preferably in a technical or equipment-related field
- Proficiency in Microsoft Office software, especially Word, Excel, and Outlook
- Experience with order entry and customer database software
- Ability to discuss highly technical details of equipment with engineering, customers, and contract administration during the negotiation process
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportorder entrycustomer database software
Soft skills
customer servicecommunicationproblem-solvingproactive follow-up