NextGen Healthcare

Client Services Coordinator II

NextGen Healthcare

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Manage the daily intake of client requests
  • Provide essential support to Client Services team
  • Handle customer product inquiries via phone, email, and chat
  • Create, open, transfer, and/or reassign support cases
  • Collaborate with support teams to update case information

Requirements

  • Associate degree
  • 2+ years of experience in customer service, software, or related field
  • Knowledge of technology and customer support best practices
  • Skill in applying logical and scientific thinking
  • Ability to work in a fast-paced environment
  • Proficiency in Microsoft Office Suite
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicecase managementsupport case creationsupport case reassignmentlogical thinkingscientific thinking
Soft skills
collaborationcommunicationproblem-solvingadaptabilitytime management
Certifications
Associate degree