Customer Success Manager

• Act as a subject matter expert (SME) in the company’s solutions
• Provide in-depth consulting services to clients
• Lead implementation efforts, optimizing client workflows, and managing client relationships
• Develop project plans, timelines, and budgets for assigned client projects
• Conduct system Discovery, analyze client-specific workflows, and configure solutions
• Manage the Statement of Work (SOW) process
• Oversee Go-Live activities, adoption tracking, and end-user training efforts
• Identify workflow inefficiencies and provide consultative recommendations
• Serve as the main point of contact for client stakeholders throughout the project lifecycle
• Document and report QA findings, compliance validations, and implementation results
• Collaborate with cross-functional teams to support integration and implementation of solutions
• Travel up to 75%.

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