NextEra Energy, Inc.

Principal IT Systems Administrator

NextEra Energy, Inc.

full-time

Posted on:

Location Type: Office

Location: Palm Beach Gardens • Florida • 🇺🇸 United States

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Job Level

Lead

Tech Stack

Cyber SecurityServiceNow

About the role

  • Works with Managed Service Provider leadership to identify and drive implementation of solutions to continuously improve IT Operations services.
  • Validates MSP performance data to ensure alignment with customer expectations.
  • Is responsible for the direction, analysis and continuous improvement of the following disciplines: System and Configuration Item (CI) transition to operations (TTO) Incident Management / Major Incident Management Problem Management – root cause analyses and continuous improvement in system reliability Server and workstation patching, compliance and vulnerability reduction.
  • Works with monitoring engineers to continuously improve issue prediction and detection, as well as incident avoidance and automated response.
  • Drives the ongoing adoption of process improvements, automation, and AI to enhance the efficiency and delivery of IT Operations services.
  • Uses ServiceNow capabilities, such as reporting and dashboards, to analyze and communicate Operational activities.
  • Performs other duties as assigned during Storm and other urgent situations.
  • Integrates Cyber Security into all strategic and tactical activities.
  • May be asked to provide On-Call escalation support on a rotational basis.
  • Provides backup coverage for DWA and Fusion Center Operations Systems Administrator on an as needed basis.

Requirements

  • High School Grad / GED
  • Bachelor’s or Equivalent Experience
  • Experience: 6+ years
Benefits
  • NextEra Energy offers a wide range of benefits to support our employees and their eligible family members.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Incident ManagementMajor Incident ManagementProblem Managementroot cause analysissystem reliabilitypatchingcompliancevulnerability reductionautomationAI
Soft skills
leadershipanalysiscommunicationproblem-solvingcollaborationadaptabilitycontinuous improvementissue predictionincident avoidanceescalation support