DevOps Engineer

• Assist with the deployment, implementation, operations, and product life-cycle management of critical services and solutions within the global enterprise environment.
• Help resolve incidents and problems associated with DNS, DHCP, IPAM, NTP, and Proxy.
• Manage day-to-day checkouts in the DDI space.
• Follow established policies and procedures for preparing and executing break-fix changes, handling incidents, and escalations.
• Maintain existing runbooks and create new documentation.
• Ensure assigned service tickets, incidents, and changes are updated and closed within agreed SLA.
• Prepare detailed RCA reports and track respective action items until closure.
• Help define, operationalize, and transition sustainable processes to manage, maintain, support, and operate DDI Infrastructure.
• Communicate and collaborate with cross-platform teams on technical challenges and solutions.
• Maintain accurate diagrams, inventory, and documentation on DDI products deployment and infrastructure.
• Identify key risk areas and suggest new process improvement opportunities.
• Develop service validation and testing capabilities and dashboards to monitor the overall health and performance of the security solutions.
• Ensure DDI services are running within expected performance thresholds.
• Peer review and approve changes/tasks.
• Provide engineering support to other teams in support of making configuration changes.
• Collaborate with other internal/external teams such as Network Operations, Architecture and Engineering, vendors, and clients on new configuration designs and deployments.
• Design, develop, test, and maintain high-quality software solutions following best practices and coding standards.
• Participate in on-call rotations for incident response and proactive incident measures.
• Monitor infrastructure using SRE tools and suggest improvements as necessary.
• Automate infrastructure across the CI/CD pipeline.

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