Customer Support

• Answers incoming calls from providers and members. Provides eligibility, claims and authorization status.
• Retrieves voice mails and responds.
• Collaborates with internal and external partners to resolve issues from providers or members as they relate to claims payment, authorization and eligibility inquiries.
• Creates, tracks and completes Customer Service Incidents to internal departments to resolve caller issues.
• Participates in the discovery and resolution of root cause for recurring issues.
• Ensures that all customer needs and problems are properly communicated and managed in a way that maintains great customer relationships.
• Uses customer service best practices to ensure a positive customer experience.
• Meets daily, weekly, monthly metrics as written.
• Other duties and responsibilities as assigned.

Healthcare Customer Service Representative

Customer Experience Associate

Director of Customer Support

Service Desk Support Specialist

Customer Support Representative

Financial Implementation and Support Specialist