Administration

• Handle complex remote tickets on Windows Server, Terminal Server and Citrix environments
• Coordinate appointments with customers and, where applicable, vendors; prepare updates, install and distribute them via images to minimize downtime
• Independently research all required information through direct telephone contact with our customers, communicate courteously and keep them informed with regular updates
• Contribute to efficient support through careful documentation, targeted knowledge transfer and effective internal communication

System Administrator – 2nd Level Support

IT Systems Administrator – Implementation, Automation, Support

Administrator – Support

IT Systemadministrator, Minijob/Freelancer

IT-Administrator, Cloud & IT-Infrastruktur Engineer

Server Administrator