Implementation Specialist

• Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers(CSM).
• Lead Discovery calls with customers and cross functional team.
• Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design.
• Serves as solution architect on moderate to complex projects requiring integration with multiple products.
• Performs complex configuration, troubleshooting of Netomi’s solution(s).
• Ensure Project/Process Documentation on the centralized repository.
• Participates in reviews(as and when required) with the customers and provide guidance regarding best practices.
• Collaborate with different teams for effective troubleshooting of customer issues during deployment & post deployment.
• Leads business discussions regarding Netomi’s value proposition at different levels of customer organization.
• Strong on data analytics and providing insights to the customer.
• Focus on driving efficiency in project delivery through initiatives.
• Analyse the customer health and create a plan to improve and Optimize the performance on AI Agent.

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