Administration

• Manage and maintain Microsoft-based IT infrastructure, including Windows Server, Windows 11, Entra ID, Active Directory, Intune, Exchange, and Office 365.
• Oversee the deployment, configuration, and migration of Microsoft technologies, ensuring seamless integration and minimal disruption.
• Perform regular updates, backups, and troubleshooting to maintain system stability, security, and performance.
• Administer and manage user roles, permissions, and access controls to ensure a secure IT environment.
• Collaborate with cross-functional IT teams and stakeholders to support OCIO initiatives and agency projects.
• Provide technical expertise to ensure Microsoft servers, endpoints, and services are effectively integrated into the agency’s IT strategy.
• Monitor system performance, proactively address issues, and maintain operational efficiency.
• Implement and enforce security policies and compliance standards aligned with customer baselines, directives, and regulatory requirements.
• Develop and maintain system configuration and procedural documentation for IT operations.
• Deliver technical support and guidance to end users and IT staff on Microsoft services and systems.
• Participate in disaster recovery planning, testing, and incident response to ensure business continuity.
• Manage software deployment and updates using SCCM, Intune, and related tools.
• Implement and maintain system monitoring solutions for proactive and reactive support.
• Support on-call schedules, patching cycles, and rotations to maintain continuous system availability.
• Configure and manage Microsoft 365 Conditional Access Policies to strengthen security posture.

Administrator II

Senior Snowflake Administrator

Client Experience Administrator

Senior Salesforce Platform Administrator

Leave Management Administrator

Business Administrator II