Account Manager

• Build strong AM-to-AM relationships with partners, working together to support and grow partner-managed enterprise accounts
• Collaborate with partners to jointly plan customer engagement, adoption, renewals, and expansion
• Join select partner-led customer meetings to support adoption, renewals, or escalations
• Understand customer requirements and objectives through partners, serving as the internal advocate when additional alignment or support is needed
• Identify expansion opportunities within partner-attached accounts and coordinate with partner AMs and Sales to progress them
• Work directly with partner-owned customers to manage renewal, expansion, and support activities in-line with partner expectations and relationship structure
• Enable partners with threat landscape insights, best practices, and product knowledge relevant to their customers
• Provide support for partner-delivered business reviews, service updates, and success plans
• Support partner enablement sessions around Netcraft’s services, customer use cases, and emerging threats
• Maintain accurate documentation of partner-led activities, forecasts, renewals, and opportunities in Salesforce
• Work closely with Sales, Product, and Partner teams to ensure alignment across the full partner and customer lifecycle

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