Manager, Business Operations
NetApp
full-time
Posted on:
Location Type: Hybrid
Location: San Jose • California, North Carolina, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $158,100 - $234,300 per year
Job Level
SeniorLead
Tech Stack
Tableau
About the role
- Lead the transformation of how NetApp engages with outside counsel and manages legal billing
- Architect and execute programs that ensure cost efficiency, transparency, and high-quality legal support
- Shape how NetApp navigates complex legal landscapes, supports business growth, and drives accountability across our legal ecosystem
- Design and implement NetApp’s outside counsel engagement strategy in partnership with legal leadership and internal stakeholders
- Oversee the full law firm lifecycle—from selection and negotiation to performance and billing
- Optimize law firm roster to ensure the right expertise and jurisdictional coverage
- Lead global negotiations on law firm agreements, rates, and alternative fee arrangements
- Create competitive rate intelligence and benchmarking to aid in negotiations
- Launch cost-saving initiatives including preferred firm programs and competitive RFPs
- Develop and maintain KPIs, dashboards, and reporting tools to track performance and spend
- Drive annual budgeting and monthly forecasting exercises in collaboration with Finance and legal teams
- Manage internal compliance program for law firm vendors
- Ensure proper protections are in place in standard law firm agreement language
- Manage NetApp’s legal billing team and oversee all billing operations
- Partner with tax and AP teams to put proper billing and payment procedures in place
Requirements
- 10 years of experience in legal pricing environment
- Experience working with large, geographically dispersed teams preferred
- In-depth understanding of law firm pricing and billing practices and knowledge of outside counsel management programs for large, multi-national companies
- Proven success designing, negotiating and evaluating fee arrangements and managing law firm relationships
- Strong understanding of legal matter lifecycles and industry best practices
- Exceptional communication, project management, and stakeholder engagement skills
- Working knowledge of corporate finance/budgeting practices
- Experience with legal billing systems and tools such as Mitratech TeamConnect or similar
- Proficiency in Microsoft Office, SmartSheets, Tableau, PowerBI
- Experience building high-performing teams and mentoring/developing talent
- Bachelor’s degree in Finance, Economics, or related field preferred.
Benefits
- Health Insurance
- Life Insurance
- Retirement or Pension Plans
- Paid Time Off (PTO)
- Various Leave options
- Performance-Based Incentives
- Employee stock purchase plan
- Restricted stocks (RSU’s)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
legal pricingbilling practicesfee arrangementslaw firm managementKPI developmentbudgetingperformance tracking
Soft skills
communicationproject managementstakeholder engagementteam buildingmentoring