Project Manager

• Act as the primary point of contact and trusted advisor for clients throughout the project lifecycle.
• Build and maintain strong, long-term relationships with client stakeholders to ensure satisfaction and foster ongoing engagement.
• Proactively manage client communications, providing strategic updates and anticipating needs to drive a positive experience.
• Collaborate cross-functionally to align project execution with client goals, ensuring outcomes meet or exceed expectations.
• Ensure a smooth transition to post-implementation support, maintaining continuity and client confidence.
• Identify and surface opportunities for additional services or solutions that support client success and contribute to account growth.
• Develop comprehensive project plans outlining timelines, milestones, budgets, deliverables, and resource requirements.
• Lead team onboarding activities to ensure alignment and readiness for successful project execution.
• Distribute pre-kickoff materials and onboarding documentation to set clear project engagement expectations.
• Facilitate internal and client-facing kickoff meetings to establish shared goals, roles, and success criteria.
• Lead project execution in alignment with defined scope, timelines, and budgets.
• Assign and coordinate tasks across cross-functional teams to ensure timely and high-quality delivery.
• Review and approve project time entries to ensure accuracy and compliance.
• Oversee project financials, including revenue recognition and budget tracking.
• Facilitate the discovery, scoping, development, and delivery of change requests.
• Monitor project progress and proactively adjust plans to meet client expectations.
• Track key milestones and timelines, reallocating resources and adjusting workflows as needed.
• Manage third-party project deliverables and follow up to ensure timely closure.
• Serve as the primary liaison for all internal and external project stakeholders, ensuring clear and consistent communication throughout the project lifecycle.
• Lead regular project status meetings, tailoring cadence and format to project size and complexity.
• Distribute weekly status summaries, meeting recaps, and recordings, and maintain organized documentation within the designated project folder.
• Keep project plans, timelines, and budgets up to date, proactively communicating changes and impacts to stakeholders.
• Provide timely and strategic updates to clients and executive leadership to ensure alignment and transparency.
• Identify, assess, and address issues that may impact project scope, timeline, or deliverables.
• Monitor open issues to ensure timely resolution and maintain project momentum.
• Lead issue resolution efforts, collaborating with internal teams and stakeholders to keep projects on track.
• Proactively escalate risks and implement mitigation strategies to minimize disruption and ensure successful outcomes.
• Ensure all project deliverables are completed to defined quality standards and client expectations.
• Lead project closure meetings and coordinate seamless transitions to post-implementation support teams.
• Document lessons learned and contribute insights to continuous improvement initiatives and best practices.
• Provide strategic recommendations to enhance administrative and operational processes that support project delivery and client success.

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