Manager

• Lead by example to coach and teach the team, ensuring we deliver our “House of Hospitality” to every customer.
• Inspire service excellence to create meaningful and memorable customer experiences daily.
• Achieve winning sales and service performance through daily team coaching and effective communication.
• Use chat-ins to curate the ideal customer journey in our boutique.
• Evaluate boutique performance with the Boutique Manager to implement improvement strategies.
• Motivate team performance through feedback and recognition.
• Collaborate with the Store Manager to champion the ongoing development and growth of the store team, building capabilities and creating an inspiring culture for learning.
• Adapt to evolving priorities. Ensure all operations, inventory, scheduling, and company processes are implemented.
• Execute store visual guidelines to optimize sales and product presentation.
• Welcome, advise, and guide customers to identify their perfect coffee match.
• Create coffee moments by offering tastings and sharing your knowledge, our coffee, and our sustainability practices with customers.
• Think entrepreneurially to plan events that engage new customers, strengthen relationships, and build brand recognition.
• Promote a safety-conscious culture for our employees and customers.

Assistant Retail Store Manager

Assistant Manager

Assistant Store Manager

Assistant Store Manager, PT

Store Manager