Manager

• Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique.
• Maximize guest frequency, sales and acquisition of new club members in the boutique.
• Maximize capsule, accessories and machines sales in the boutique.
• Maintain current and up to date knowledge on coffee and the Nespresso product.
• Continuously evaluate the quality of service and give individual feedback to the Boutique Specialists.
• Drive the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives.
• Motivate and coach team to provide exceptional customer service in keeping with our brand image.
• Plan, identify, communicate and delegate appropriate responsibilities to team to ensure a smooth operation.
• Provide coaching and direction to the team in an effort to achieve operational goals.
• Consistently review KPI’s to identify problems, concerns and opportunities for improvements.
• Create action plan to achieve goals.
• Monitor and manage staffing levels to ensure boutique operations and customer service goals are met.
• Recruit, hire and train the team.
• Establish annual sales forecasts and capacity planning with regional boutique manager
• Utilize tools and analyze financial reports to identify and address inventory and sales trends.
• Use all operational tools to plan for and achieve excellence in staffing, scheduling, monthly reports, cash management and inventory management.
• Implement SOP’s and guidelines for the boutique ensuring team compliance.
• Run monthly and quarterly physical stock inventories, place orders and check deliveries to ensure adequate stock levels.
• Deliver all requested weekly and monthly reports in a timely manner.
• In partnership with IT, ensure that IT systems function correctly.

Store Manager

Assistant Store Manager

Land Acquisition Asset Manager