Field Service Technician
Nestle
full-time
Posted on:
Location Type: Office
Location: Edmonton • 🇨🇦 Canada
Visit company websiteJob Level
JuniorMid-Level
About the role
- Perform on-site dispenser installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities
- Receive dispatched service call via dispatcher
- Perform preventative maintenance as required
- Diagnose and repair reported service issues and all other problems encountered, perform a quality drink check (ratio/brix), temperature and taste
- Provide training to customers on the daily maintenance of the dispensing equipment
- Follow up with account until the service call is completed
- Report all service activities accurately on invoice/service orders at the completion of every call
- Complete and submit all other pertinent information required by supervisor/manager in a timely manner
- Maintain accurate parts and equipment inventories, keeping vehicle clean and organized
- Travel throughout region to assist other technicians as needed
- Interact with sales team, call center, help desk and other technicians
- Comply with Safety, Health and Environmental policies and procedures including proper lifting techniques, PPE. Lock Out and Tag Out
Requirements
- Secondary education diploma or equivalent combination of education and experience
- Minimum 2 years of previous field service experience
- Working knowledge in electrical, mechanical reading schematics, measuring load and customer service
- Valid driver’s license and clean driver’s abstract
- Must be able to regularly lift and install equipment of up to 25 kilograms
- Ability to effectively communicate and willingness and commitment to first time fix and customer service excellence
- Excellent organizational and planning skills
- Demonstrated ability to learn
- Must be available and willing to participate in the afterhours on call rotation
Benefits
- Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
- Company matched pension plan
- Three weeks of Vacation and five personal days (Personal Paid Holidays)
- Flexible and hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Access to Educational Assistance & Tuition Reimbursement
- Bonus eligibility
- Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
- Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
- Adoption benefits to remove some of the financial barriers associated with adoption
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
dispenser installationpreventative maintenancediagnose and repairquality drink checkelectrical schematicsmechanical schematicsload measurementcustomer service
Soft skills
effective communicationcustomer service excellenceorganizational skillsplanning skillswillingness to learn
Certifications
valid driver’s license