Service Designer
Nestle
full-time
Posted on:
Location Type: Hybrid
Location: Lviv • 🇺🇦 Ukraine
Visit company websiteJob Level
JuniorMid-Level
About the role
- Design and maintain detailed service blueprints that map both user-facing and internal processes, visualizing the full service delivery process to spot inefficiencies and opportunities for improvement.
- Create user journey maps that highlight key touchpoints, emotional responses, and pain points.
- Lead ideation sessions, workshops, and co-creation activities with stakeholders to generate new service concepts.
- Develop and test both low- and high-fidelity prototypes, including digital simulations, role-playing scenarios, and physical mockups.
- Work closely with cross-functional teams to ensure service designs align with business goals and user needs.
- Use qualitative and quantitative research to validate service design decisions and inform iterations.
- Document service design processes, decisions, and outcomes for transparency and continuous improvement.
- Ensure all service designs comply with internal standards and contribute to ongoing excellence.
Requirements
- Bachelor’s degree in Product & Service Design, Business Analytics, Information Technology, Business Administration, or Industrial Design.
- 2+ years’ experience in mapping and redesigning processes, with proven productivity or business value gains.
- Strong analytical skills and the ability to interpret complex data sets for actionable insights.
- Excellent English communication skills, both written and verbal, with the ability to engage diverse stakeholders.
- Strong problem-solving skills and critical thinking.
- Experience with process modeling tools, project management, and agile methodologies.
- Ability to work independently and collaboratively, manage multiple priorities, and meet tight deadlines.
- Service-oriented mindset, curiosity, and an innovative attitude.
Benefits
- Remuneration package: annual salary review & bonus
- 28 days of paid vacation
- paid sick leaves
- medical insurance
- IT Club discount program
- Official employment
- Personal & Professional development opportunities
- International environment and diverse team
- Possibility of distance work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service blueprintsuser journey mapsprototypingdigital simulationsrole-playing scenariosprocess mappingdata analysisprocess redesignqualitative researchquantitative research
Soft skills
analytical skillscommunication skillsproblem-solvingcritical thinkingcollaborationtime managementcuriosityinnovationstakeholder engagementindependence