Customer Service Agent
Nestle
full-time
Posted on:
Location Type: Office
Location: Riyadh • 🇸🇦 Saudi Arabia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Act as a liaison between customers and companies.
- Resolve customer complaints and issues effectively.
- Document customer interactions accurately in the system.
- Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
- Participate in training and development activities.
Requirements
- High school diploma or equivalent; associate degree preferred.
- Previous experience in a customer service or call center role
- Proficient in using computer systems and software.
- Bilingual in Arabic and English.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall center experiencecomputer systems proficiency
Soft skills
communicationproblem-solvingcustomer interactioncomplaint resolutionperformance metrics achievement
Certifications
high school diplomaassociate degree