Customer Support

• Manage and resolve Guest related inquiries, concerns, and issues in a timely and professional manner
• Respond to Guest related issues and concerns via various platforms such as ‘Chat’, ‘E-mail’ and ‘Phone’
• Communicate effectively and efficiently with Guests
• Troubleshoot and report Guest related issues and concerns as communicated by Guests
• Action Guest related issues by reporting property related issues to the Property Manager
• Oversee, coordinate, and manage the Guest ‘Check in’ and Guest ‘Check out’ process
• Ensure an effective Guest Support shift handover takes place

Guest Support Specialist

HR Support Specialist

Customer Support Specialist

Business Development Support Specialist – Real Estate

Customer Service and Sales Representative

Support Specialist