Senior Director, Care Operations
Nest Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Serve as an organizational expert on care model and operational workflows, understanding how clinical and operational teams work, measure, and succeed
- Refine and architect national workflows, protocols, SOPs, and playbooks that drive standardization and efficient, high-quality care, in collaboration with Clinical Quality & Innovation
- Build systems and reporting that enable repeatable, scalable, high-reliability operations across markets
- Provide close support to market team members including to guide clinical operations and drive efficiency and standardization across markets
- Operationalize clinical pathways, care protocols, and market-specific models under direction of medical leadership
- Collaborate with clinical leadership to implement care model enhancements, quality initiatives, and documentation standards
- Partner with Medical Directors, Health Services Directors, and market leadership to ensure operational success and alignment on performance goals
- Translate strategic goals and performance objectives into concrete operational plans, implementation roadmaps, and measurable KPIs
- Own the execution of key cross-functional strategic initiatives including new markets, care model enhancements, staffing model evolution, and operational redesign
- Anticipate bottlenecks and proactively propose solutions—ahead of market and clinical pain points
- Use data and time with market teams to identify and understand inefficiency, variation, and outcome shortfalls and design and implement solutions
- Lead and mature national operations functions that support markets, including:
- New Market Implementation
- Market team training and onboarding
- Patient Services & Eligibility
- Build and coach a high-performing team that collaborates effectively across the organization and takes accountability for building critical functions
- Act as the voice of market operations in product development
- Build product requirements grounded in workflow realities and data
- Partner closely with Product, Tech, and Data teams to test and implement tools that drive efficiency, care quality, and scalability
- Lead demos, UAT, rollout planning, and training for operational tools and products
- Monitor, measure and troubleshoot implementations until stable
- Provide clear, compelling communication to internal audiences including the Executive Leadership Team, market leadership and other departments
- Drive strategy communication, ensuring teams understand the “why,” the priorities, and the progress
- Effectively communicate organizational goals and progress towards them in a way which is motivating and encourages accountability
Requirements
- 7+ years of progressive leadership in healthcare operations, preferably in home-based care, value-based care, population health, or clinical operations
- Experience in a startup, high-growth, or transformation environment; adept at both building from scratch and maturing systems
- Demonstrated success leading cross-functional initiatives at the intersection of clinical operations, provider workflow, and product/technology
- Experience with frontline clinical workflow implementation strongly preferred
Benefits
- Family- centric health support with access to Lyric’s comprehensive services for urgent care, behavioral health, psychology, and psychiatry for you and your entire family, including virtual veterinary care for your pets
- Company-supported Parental Leave for both primary/non-primary care givers with options for a tiered return to work, and eligibility to receive additional hours PTO for Prenatal Care and Backup Childcare
- Receive reimbursement for work- related vehicle expenses, including commuting and travel costs, for staff who drive as part of their job responsibilities
- Opportunity to receive up to $3,000/year Tuition Reimbursement to support your educational and professional development by covering a portion of costs relating to fees, course materials, or other related expenses.
- Receive employer sponsored short-term and long-term disability benefits to provide financial support in the event of illness or injury that prevents you from working
- Enrollment in 401 (k) Retirement Plan through Human Interest to help save for your future with flexible contribution options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
workflow architecturestandardizationoperational redesigndata analysisKPI measurementclinical pathway operationalizationcare protocol implementationcross-functional initiative leadershipfrontline clinical workflow implementationhigh-reliability operations
Soft skills
communicationcollaborationleadershipproblem-solvingcoachingaccountabilitystrategic thinkingmotivationadaptabilityteam building