Director

• Own responsibility for forecasting, achieving and exceeding monthly admissions goals with survivor-centered ethics and experience-enhancing practices
• Customize the admissions motion for Nema’s prospective population through a data-driven approach that visualizes and analyzes data from prospects, frontline staff and other sources to distill actionable insights
• Establish and model a strong culture of safety, professionalism, growth mindset, joy, and survivor-centered decision-making
• Foster an environment in which frontline team members feel supported—especially during high-acuity or emotionally difficult calls and resource shortages
• Work closely with growth team leadership to set the strategy of the admissions function at Nema, including revisiting approach/philosophy, innovating entry points to care, and creating net new programming
• Run weekly 1:1s with direct reports, hold quality assurance reviews, performance management, and training programs
• Coach and train admissions staff in ethical, non-pushy, trauma-informed sales techniques that increase conversion while protecting clinical integrity
• Build scripts, objection-handling guidance, and rapport-building frameworks that empower specialists to support survivors effectively
• Build dashboards and reporting that track performance, quality, safety risks, and conversion metrics

Director of Admissions

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