Salary
💰 $17 per hour
Job Level
JuniorMid-Level
About the role
- Responds to incoming payer/applicant phone calls and emails, resolving various issues related to their payment accounts and provides follow-up on inquiries
- Makes outbound phone calls and sends emails associated with account research and problem resolution
- Assist payers/applicants in setting up accounts
- Provide pertinent information to educate payers/applicants on their account
- Update demographic and additional information on payer/applicant account
- Contact payers/applicants regarding their accounts, including outbound contact when appropriate
- Independently troubleshoot and provide problem resolution to address payer/applicant issues or needs, displaying ownership on escalated calls
- Model and promote good attendance behaviors within the department
- Meet and/or exceed department standards of quality and quantity as per department policies
Requirements
- EDUCATION: Required: High school graduate
- Preferred: At least 2 years of college/technical school (ability to substitute related work experience for college/technical school requirements)
- EXPERIENCE: Two years of related work experience
- Must already be authorized to work in the United States without the need for current or future sponsorship
- Shift being filled: 10:00-7:00p CST
- Ability to consistently meet or exceed department standards
- Ability to thrive in a team environment
- Accountable and willing to take ownership
- Ability to maintain excellent attendance and timeliness
- Strong focus on customer satisfaction
- Understanding of the importance of active listening skills and ability to utilize these skills to properly service customers
- Ability to manage multiple priorities
- Strong oral communications skills
- Ability to handle stressful situations and meet multiple deadlines
- Strong critical thinking and problem solving skills
- Excellent accuracy with attention to detail